At Smart Hydro Bottle, we want you to feel confident in your purchase. If something isn’t right, we’re here to help.
Returns
We accept returns within 7 days of receiving your order.
To be eligible for a return:
- The item must be unused and in its original condition
- The item must be in its original packaging
- You must provide a receipt or proof of purchase
Non-Returnable Items
We do not accept returns for:
- Used or damaged items not due to our error
- Items returned beyond the 7-day return window
Refunds
Once we receive and inspect your return, we will notify you of the status.
If approved, your refund will be processed and applied to your original method of payment within 5–10 business days.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery.
Please include:
- Your order number
- Photos or videos of the issue
We will arrange a replacement or full refund at no additional cost.
Exchanges
We only replace items if they are defective or damaged.
If you need an exchange, please contact us using the details below.
Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- Shipping costs are non-refundable
Order Cancellations
Orders may be canceled within 24 hours of purchase.
After this period, your order may already be processed or shipped and can no longer be canceled.
Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account again
- Contact your credit card company or payment provider
If you’ve done all of this and still have not received your refund, please contact us.
Contact Us
For returns, refunds, or questions, contact us at:
Smart Hydro Bottle
Quezon City, Philippines 1106
Email: support@smarthydrobottle.store